Resolving Disputes At On-line Auction Sites

This paper describes how on-line government auctions are a form of peer-to-peer (P2P) networking in which the on-line Government Auction serves as the transaction forum, but is not directly involved in the transaction. Consumers who use on-line auctions must place trust in the trade and trust in the trader. This requires that an on-line auction e-company must have solid policies and procedures to resolve disputes between buyers and sellers. The process of resolving disputes on on-line auction websites follow a series of steps, as outlined in this paper. A flow-chart diagram of the steps is included.

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